Last updated: November 12, 2026
You may request a return within 30 days of receiving your order. Items must be unused, unwashed, undamaged, and in their original packaging with all tags and accessories attached. Returns that do not meet these conditions may be declined.
The following items cannot be returned or refunded unless they arrive defective or incorrect:
Contact our support team at support@jianjistore.com with your order number and, if applicable, photos of the item and packaging. We will reply within 24 hours on business days and provide the return address after your request is approved. Do not send items back without prior approval, as unapproved returns may not be processed.
Once we receive and inspect the approved returned item, your refund will be issued to the original payment method within 3-5 business days. Depending on your bank or payment provider, it may take additional time to appear on your statement. The original shipping fee is non-refundable unless the return is due to a defective or incorrect item sent by us.
For non-quality reasons (such as a change of mind or wrong size chosen by the buyer), the return shipping cost is borne by the buyer. If you received a defective, damaged, or incorrect item, we will cover the reasonable return cost or arrange a replacement, as described below.
Exchanges are available for defective, damaged, or incorrect items, or for a different size or color where stock allows. To request an exchange, contact us with your order number and the item you would like to receive instead.
If your order arrives damaged, defective, or missing items, please contact us within 48 hours of delivery with photos of the product, packaging, and shipping label. We will arrange a replacement, refund, or other suitable resolution.
For any return or refund questions, reach us at support@jianjistore.com. Please include your order number so we can assist you faster.